Refund and Cancellation Policy
At CVBox.ai, we are committed to offering high-quality digital services that empower individuals in their career journey. Your satisfaction is our priority, and while we do not provide refunds for our services due to the nature of digital products, we are fully dedicated to resolving any issues you may face. This policy outlines our approach to refunds, cancellations, and issue resolution to ensure transparency and trust.
Refund Policy
All purchases made on CVBox.ai are considered final and non-refundable. This applies to all digital products and services, including resume templates, cover letter templates, marriage CV templates, and any other downloadable items. Since these products are delivered instantly upon purchase, they cannot be returned or retrieved, making refunds impractical.
We assure you that our products meet high-quality standards and are delivered as described. However, we recognize that issues can arise, such as formatting errors, file compatibility problems, or difficulties accessing your downloads.
In such cases, our support team is committed to working with you to resolve these issues efficiently.
Resolving Issues: Our Commitment
At CVBox.ai, we believe in addressing concerns to ensure a seamless experience for our users. If you encounter a problem, such as incorrect formatting, file access issues, or other technical difficulties, our team will promptly assist you.
Simply reach out to us via email at hello@cvbox.ai or through our website’s contact form, providing your order ID and a brief description of the issue. Including screenshots or examples will help us address your concern more effectively.
Once we receive your request, our team will respond within 24 hours and aim to resolve the issue within 48 hours. Depending on the nature of the problem, we may redeliver corrected files, provide detailed guidance, or offer alternative solutions to ensure your satisfaction. Our primary goal is to make sure that the product you purchased fulfills your expectations.
Cancellation Policy
For one-time purchases, such as resumes, cover letters, or marriage CVs, cancellations are not applicable as these products are delivered immediately after payment.
If we introduce subscription-based services in the future, users will have the option to cancel their subscriptions at any time before the next billing cycle to avoid being charged.
Once a billing cycle has started, payments for that period will be non-refundable. If you wish to cancel a subscription, you can contact us via email or manage your subscription directly through your account dashboard.
Non-Refundable Products and Services
Due to the instant delivery and digital nature of our products, all purchases on CVBox.ai are non-refundable. This includes templates for resumes, cover letters, marriage CVs, and any additional digital tools or features offered on our platform.
We encourage users to carefully review their selected templates and services before completing their purchase to ensure they meet their specific needs.
Why We Don’t Offer Refunds
Digital products, once delivered, cannot be returned or undone. This policy allows us to maintain the integrity of our platform while focusing on providing excellent customer support.
We offer a free resume download with CVBox.ai branding to allow users to experience the quality of our services before making a purchase.
Contact Us
If you have any questions, concerns, or need assistance with a product or service, please contact us at hello@cvbox.ai. Our support team is here to ensure your experience with CVBox.ai is positive and that any issues are resolved to your satisfaction.
Thank you for trusting CVBox.ai to support your career journey. We are dedicated to helping you achieve your professional goals.